Privacy Policy

Last updated: 05/12/2024

Introduction

At Eclyte Digital Limited (15267617), operating under the brand ClickEntreprise, protecting our customers' and users' personal data is our top priority. This Privacy Policy details our practices for collecting, using, storing, and protecting data, in compliance with current regulations, particularly the General Data Protection Regulation (GDPR). By using our services, you consent to the practices described in this policy, designed to ensure the respect and confidentiality of your personal information.

1. Collection of Personal Data

When you interact with our site and services, we collect personal data about you, particularly when you:

Create an account on our site.
Subscribe to our premium services.
Use our tools and features.
Communicate with our customer service.
Participate in surveys or promotional offers.

The types of data collected may include:

Identification information: name, email address, phone number.
Billing information: postal address, VAT number.
Connection data: IP address, browser type, browsing history on our site.
Service usage information: reports viewed, documents downloaded, etc.

2. Use of Personal Data

The personal data collected is used to:

Provide and manage our services: Access to free and premium services.
Improve our site and services: Usage analysis and trend identification.
Communicate with you: Account information, updates, offers, and promotions.
Ensure security and prevent fraud: Data protection and abuse prevention.
Comply with legal obligations: Compliance with applicable laws and regulations.

3. Sharing of Personal Data

ClickEntreprise only shares your personal data with third parties in the following cases:

Service providers: To provide our services, such as payment services, web hosting, and customer support services.
Legal obligations: To comply with legal obligations or to protect our rights and interests.
Mergers and acquisitions: In case of merger, acquisition, or sale of assets, data may be transferred to the concerned entity.

4. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, disclosure, or destruction. These measures include:

Encryption: Use of encryption protocols to secure communications and stored data.
Access controls: Access limited to authorized persons only.
Security audits: Regular security audits to detect and correct vulnerabilities.
Ongoing training: Employee awareness and training on security best practices.

5. User Rights

In accordance with GDPR, you have the following rights regarding your personal data:

Right of access: Request access to your data and obtain a copy of the information.
Right of rectification: Correction of inaccurate or incomplete data.
Right to erasure: Request deletion of your data in certain circumstances.
Right to restriction: Limitation of data processing in certain cases.
Right to portability: Receipt of your data in a structured and commonly used format.
Right to object: Opposition to data processing for legitimate reasons.

To exercise your rights, please contact us at the following email address: [email protected].

To ensure the security of your data and process your request, we will ask you to provide a copy of valid identification.

6. Data Retention

We retain your personal data for as long as necessary to achieve the purposes described in this policy, unless a longer retention period is required or permitted by law.

The criteria used to determine our retention periods include:

The duration of your use of our services.
Legal obligations to which we are subject.
Requirements for dispute resolution and protection of legal rights.

Summary table of personal data collected by ClickEntreprise, their legal basis, and retention period

Data Category	Data Examples	Legal Basis	Retention Period
Identification Information	Name, email address, phone number	Contract Performance	As long as the user has an active account and up to 2 years after closure.
Billing Information	Postal address, VAT number	Legal Obligation (billing and accounting)	10 years from the end of the fiscal year.
Connection Data	IP address, browser type, browsing history	Legitimate Interest (security and service improvement)	1 year from collection.
Usage Information	Reports viewed, documents downloaded	Contract Performance	3 years from last interaction.
Cookies and Similar Technologies	Browsing history, user preferences	Consent	13 months after collection.
Communication Data	Customer service messages, support requests	Contract Performance / Legitimate Interest (customer service)	3 years from end of customer relationship.
Promotional Activity Information	Participation in surveys, promotional offers	Consent	1 year after end of promotional operation.
Security Data	Access information, login attempts	Legitimate Interest (system security)	6 months after collection.

7. International Data Transfer

ClickEntreprise does not transfer your personal data outside the European Economic Area (EEA) to countries that do not offer the same level of data protection as the EEA.

8. Cookies and Similar Technologies

Our site uses cookies and similar technologies to improve your user experience, analyze traffic, and personalize content. You can manage your cookie preferences through your browser settings.

9. Privacy Policy Updates

We reserve the right to modify this Privacy Policy at any time to reflect legal, technical, or commercial developments.

We will inform you of changes by email and/or via notification on our website at least 30 days before they take effect.

By continuing to use our services after the effective date of modifications, you accept the updated Privacy Policy.

10. Additional Information

Automated Decision-Making:

We do not perform automated decision-making or profiling that could significantly affect you.

Further Data Processing:

If we plan to process your data for a purpose other than that for which it was collected, we will inform you in advance and provide you with all relevant information.

11. Contact Us

For any questions or concerns regarding this Privacy Policy or your personal data, please contact us at the following email address: [email protected].

You can also contact us by mail: Eclyte Digital Limited, First Floor Office, 3 Hornton Place, London W8 4LZ, United Kingdom

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